Returns & Exchanges Policy

Captivate Swimwear
Effective Date: March 1st, 2025

🛍️ Returns Eligibility

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• Hygiene liners must be intact
• Tags must be attached
• You must have the original order confirmation or proof of purchase

Final Sale items and gift cards are non-returnable.

🔁 Exchanges

Need a different size or color?
We offer free U.S. exchanges on eligible items within 14 days.

• Exchanges are processed after we receive and inspect your original item
• If your desired item is out of stock, we’ll issue store credit or a refund

To start an exchange, contact us at info@captivateswimwear.com.

💸 Return Shipping

• U.S. Returns: $5.99 flat fee (deducted from your refund)
• Exchanges (U.S.): Free
• International: Customers are responsible for shipping both ways

💳 Refunds

Once your return is received and approved, your refund will be processed back to your original payment method.

• Allow 3–5 business days for processing
• Additional 3–10 business days for your bank to post the refund

Original shipping fees are non-refundable.

🚫 Non-Returnable Items

We do not accept returns or exchanges on:

• Items marked Final Sale
• Items returned worn, stained, or damaged
• Items missing hygiene liners or with tags removed
• Gift cards

📦 How to Start a Return or Exchange

1. Email info@captivateswimwear.com with your order number and reason for return/exchange
2. We’ll reply with instructions and a return shipping label (if eligible)
3. Send back your item in its original packaging (if possible)

❗ Important Notes

• Captivate Swimwear reserves the right to refuse returns that do not meet our policy requirements
• We are not responsible for lost or stolen return packages
• International customs duties, taxes, and original shipping are non-refundable

📬 Questions?

We’re here to help!
Email: info@captivateswimwear.com
Phone: +1 530 819-6371